Raw Nutrition

Find answers to common questions about orders, shipping, returns, subscriptions, and more from RAW Nutrition's official Help Center.

RAW Nutrition Help Center | Support & FAQs

Contact Us

Support Hours

Payment Methods

Package Protection

Changing or Cancelling an Order

Email & Text Preferences

My Account & Orders

Getting Started

Gift Cards

Sales Tax

Backorders

Price Adjustments

Price Matching

Out of Stock and Discontinued Products

Pricing & Availability

Product Safety & Reactions

Report a Product Issue

Informed Sport Certification

About Raw Nutrition

Where to Buy

How Much Caffeine Is in Each Product?

Problem With a Product Bought in a Store

Expiration Dates, Lot Numbers, and Scoops

How to Use Our Products

Product Info & Quality

What Is Cognizin in BUM Energy?

How Much Caffeine Is in BUM Energy?

My BUM Energy Cans Are Flat, Underfilled, Dented, or Leaking

Where Can I Buy BUM Energy in Stores?

Which BUM Energy Flavors Can I Buy Online?

Is BUM Energy Sugar Free? Calories and Ingredients

Who Should Not Drink BUM Energy?

BUM Energy Restocks and Limited-Edition Flavors

BUM Energy Pouches: What They Are and How to Use Them

BUM Energy Partnerships, Sponsorships, and Samples

BUM Energy

How Subscribe & Save Works

Manage or Cancel Your Subscription

Change Delivery Frequency

Skip an Order

Change a Flavor or Item in Your Subscription

Subscribe & Save

Discount Codes

Military & GovX Discount

My Discount Code Isn't Working

Discounts & Promotions

Edit Your Order

Change Shipping Address

Cancel an Order

Redeem Store Credit

Check Store Credit Balance

Order Management

Website vs. Amazon Orders

TikTok Shop Orders

Amazon Orders

Return Policy

Start a Return

Exchanges and Replacements

Refund Timelines

Damaged or Defective Items

International Returns

Returns & Refunds

Free Shipping

Shipping Times

Where Orders Ship From

Order Tracking

Missed Delivery

Military Addresses (APO, FPO, DPO)

Tracking Says "Label Created" and Hasn't Moved

Domestic Shipping

Where We Ship

International Shipping Times

Duties, Taxes, and VAT

Freight Forwarders

International Shipping

Wholesale Program

Become an Ambassador

Write for RAW

Sponsorships, Samples, and International Distribution

Wholesale & Partnerships

Checkout Errors

Payment Declined

Site Not Loading

Site & Technical Support

Logging In & Account Security

Account & Privacy

Everything you need to know to shop, order, and manage your account with RAW Nutrition.

Details on sales tax, backorders, pricing, and gift cards.

Answers on ingredients, certifications, product safety, and what makes RAW different.

How to manage, pause, or update your subscription.

How discount codes work, plus military and GovX savings.

Edit, cancel, or track an order, and manage store credit.

What to know about orders placed through Amazon.

How to start a return, exchange an item, or check refund status.

Shipping times, costs, tracking, and delivery info within the U.S.

Shipping destinations, timelines, duties, and customs info for orders outside the U.S.

Information on wholesale accounts, ambassador programs, and content partnerships.

Troubleshooting for checkout, payment, and site issues.

Manage your account, login, and how we handle your data.

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